Telemetry mission planner problem to connect

hi … i have tried to connect telemetry to mission planner or qgroundcontrol control … but no connection is established

I have installed all available drivers

for windows 10 and old drivers too , also for mac os drivers but always same problem

Tested all bands : 57600 115200

Always getting this error message and timeout

also I have tested the apm planner but same thing

plz any solution to connect telemetry

any response ? tries all things but nothing works