Pixhawk troubleshooting

I am unable to connect my pixhawk to through usb port. The device is not recognized. How should i troubleshoot it?

Go into start, type device manager, and check for any yellow explanation marks for missing driver, if there are none or it cannot install the driver correctly you may be on windows 8-10 which does not allow non certified drivers without disabling it.

Hey , thanks but there is no explanation marks so is there any other option?

I tried reinstalling the drivers but it didn’t help

Are you able to show a screen shot or video of what’s happening? It should power up the pixhawk via usb, you’ll hear a tone then qgroundcontrol should pick it up? The drivers for the pixhawk are installed during qgroundcontrol install and the built in windows ones won’t work.